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Getting Connected
What should I expect during the Pentanet FTTP upgrade
If I withdraw my order will I be charged?
When can I pick up my modem/router?
How do I connect my modem/router to NBN
Do I need to cancel with my previous provider?
What form of ID will I need to sign up?
See all 7 articles
General
How to transfer or close an account in the event of a death
Do I need an unlimited data plan?
Lodging a support ticket: What info is needed?
If I buy a new modem/router from Pentanet when it will be ready for collection?
Can I place my account on hold?
How do I cancel my service?
See all 13 articles
Fixed Wireless
Fixed Wireless: Standard installation and other additional install fees
How long does a Fixed Wireless installation take?
Do I need permission from the building owner to get Fixed Wireless?
Do I need a phone line to connect to Fixed Wireless?
Does Pentanet's Fixed Wireless use the NBN?
What do I need to do before my Fixed Wireless installation?
See all 7 articles
NBN
NBN Faults: What information is needed?
How do I know when my NBN service is active?
What is a new development charge and when is it charged for NBN?
What type of NBN technology do I have and what does that mean?
OptiComm
OptiComm Faults: What information is needed?
How do I know when my OptiComm service is active?
What is a new development fee and when is it charged for OptiComm?