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General

  • How to transfer or close an account in the event of a death
  • Do you sell mobile phone or data services?
  • Do I need an unlimited data plan?
  • Lodging a support ticket: What info is needed?
  • If I buy a new modem/router from Pentanet when it will be ready for collection?
  • How much upload speed do I need?
  • Do you have a senior’s discount?
  • Can I place my account on hold?
  • How do I cancel my service?
  • What happens if I move house?
  • Can I change my service delivery type?
  • Do you offer business plans?
  • Is there a month-to-month option?
  • Do you supply a router? Can I bring my own?
  • COVID-19 Coronavirus Info Page
  • Is my IP address public? Can I get a static IP address?
  • Do you offer a static IP?
  • Everything you need to know about PentaMAX
  • What are the On-peak and Off-peak periods?
  • What happens when I exceed my data allowance?
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