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General

  • How to transfer or close an account in the event of a death
  • Do I need an unlimited data plan?
  • Lodging a support ticket: What info is needed?
  • If I buy a new modem/router from Pentanet when it will be ready for collection?
  • Can I place my account on hold?
  • How do I cancel my service?
  • What happens if I move house?
  • Can I upgrade from NBN to Fixed Wireless?
  • Do you offer business plans?
  • Is there a month-to-month option?
  • Do you supply a router? Can I bring my own?
  • Do you offer a static IP?
  • What happens when I exceed my data allowance?
  • Does Pentanet block any network ports?
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