In some cases, you may be able to place your account on a temporary hold to reduce the cost of your service while it's not in use. For example: if you go away on holiday or are renovating, etc.

Some service types can be placed on hold while others can't. Choose your service type below to learn more:

• You can place your account on hold for a maximum of 3 months for a reduced service fee of $35 per month.
• You can place your account on hold for a maximum of 3 months for a reduced service fee of $40 per month. You are able to put your account on hold this way once per year.
• Due to the ongoing charges associated with keeping your connection on the NBN network, there is not an option to place your account on hold or reduce the monthly service charges for this service type.
• Due to the ongoing charges associated with keeping your connection on the Opticomm network, there is not an option to place your account on hold or reduce the monthly service charges for this service type.
• There is not an option to place your account on hold or reduce the monthly service charges for this service type.

If you have any further questions regarding placing your account on hold please contact our billing team on 08 9466 2670