You can lodge a ticket with us in one of two ways:

• Online in the Customer Portal by choosing Support Centre > New Ticket
• Sending an email to: support@pentanet.com.au

All our tickets are read and answered by our local support team, right here in Perth.
When lodging a ticket with us, it's best to clearly and concisely explain your issue with us so we can best help you! 

Here’s a couple of pointers for what to include:

• A brief description of the issue you're facing and when it’s occurring (i.e: slow speeds in the mornings, dropouts during peak hours, etc).
• A description of the status of the LED lights/screen on your router and if you are using NBN/OptiComm, the lights of the network termination device (NTD) too!
• A rundown of any troubleshooting steps you’ve tried before contacting us such as power cycling your router or NTD, etc.
• Any relevant screenshots and/or pictures.
• Any relevant speed test results – How to test speed

Even without this information, we’ll still try our best to help you out. Don’t hesitate to send us a ticket, give us a call on (08) 9466 2670 or reach out to us via live chat on our website.