How do I connect my modem/router to NBN

  • Updated

You'll need to know what technology type your Pentanet service uses as the steps vary between technology types. 

You can find this information in the welcome email we sent you, your Customer Portal under the Services > Settings section, or just reach out to our friendly team who can assist if you're unsure.

Select your service type below to get started:

  • If you're connecting a NBN FTTN (Fibre to the Node) or NBN FTTB (Fibre to the Basement) service, your router will also need to support VDSL2.

    To get yourself online, you'll need to connect your modem/router's DSL port to the primary phone socket in your premises and you'll be good to go! This can take up to 5-10 minutes to connect. If after 5-10 minutes you're not seeing a solid DSL light on your modem/router try using another phone socket if you have multiple.
    mceclip0.png

    Image is only illustrative, the type of connection, NBN device, and ports utilized on the modem/router will not be the same if you're using a different modem/router.

  • If you're connecting a NBN FTTP (Fibre to the Premise) service, your modem/router will need to support an Ethernet WAN connection.

    To get yourself online, you'll need to connect your modem/router to the port labelled UNI-D1 on the NBN Connection Device (NTD). In some cases your service might be provisioned on another port such as UNI-D2, etc. We'll let you know exactly which port to use in your welcome email. This can take up to 5-10 minutes to connect.

    mceclip1.png

    Image is only illustrative, the type of connection, NBN device, and ports utilized on the modem/router will not be the same if you're using a different modem/router.

  • If you're connecting a NBN HFC (Hybrid Fibre Coaxial) service, your router will need to support an Ethernet WAN connection.

    To get yourself online, you just need to connect your modem/router's WAN port to the top port of the NBN box (HFC NTD) and you will be good to go! This can take up to 5-10 minutes to connect.

    mceclip2.png

    Image is only illustrative, the type of connection, NBN device, and ports utilized on the modem/router will not be the same if you're using a different modem/router.

  • If you're connecting a NBN FTTC (Fibre to the Curb) service, your router will need to support an Ethernet WAN connection.

    To get yourself online, you just need to connect your modem/router's WAN port to the top port of the NBN box (FTTC NCD) and the NCD's DSL port to the phone socket at your premise. This can take up to 5-10 minutes to connect! If after 5-10 minutes you're not seeing a solid DSL light on your NBN NCD try using another phone socket if you have multiple.

    mceclip3.png

    Image is only illustrative, the type of connection, NBN device, and ports utilized on the modem/router will not be the same if you're using a different modem/router.

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