When can I pick up my modem/router?

  • Updated

After we've received your Pentanet application, our team will organise a router for collection. 

Once your modem/router is ready for collection we'll send you an email advising your hardware is ready for collection along with the time, date, and location for collection.

Collection Details: The Pentanet office is located at 25/257 Balcatta Road BALCATTA 6021

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When you arrive please make your way up the stairs on the right, and ring the doorbell. One of our team will attend to you shortly.

If you are unable to traverse the stairs for accessibility reasons please let our team know before arrival and they will arrange to meet you downstairs.

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Can someone pick up on my behalf?

They sure can! Just let us know who will be collecting on your behalf in advance so we can authorise them. When collecting, they'll need to provide their name and the account they are collecting a router for.

Can I pick up on the same day?

In some cases yes. We'll send you a confirmation SMS and email letting you know the moment your modem/router is ready for pickup.

See also:

If I buy a new modem/router from Pentanet when it will be ready for collection?

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