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Troubleshooting
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Service Offline
My service is offline what do I do?
Understanding NBN Equipment Status Lights
How can I check if NBN is down in my area?
Speed Issues
Speed testing using a direct PPPoE connection
What is ping?
How can I test my Internet Speed
How do I check what Ethernet speed my device has negotiated?
My internet service is slow. Who do I ask for help?
What is a "Bridge Tap" fault?
Wi-Fi
Optimise your Wi-Fi
How do I change my router Wi-Fi Channel?
How can I change my Wi-Fi network name (SSID) and password?
Where do I find my Wi-Fi details?
Emails
Can I keep my Bigpond or Telstra email address?
Do you offer a SMTP relay server for outbound mail? What are the settings?
I can't send emails to outlook/hotmail/live addresses!