Wi-Fi has become an essential part of how we connect our devices to the internet at home. In some homes, however, you may live close enough to your neighbour's Wi-Fi network that they may be competing with your own.

Wi-Fi has been designed to work on separate channels avoiding networks needing to compete with each other. Some modem/routers are smart enough to move the channel for you automatically to reduce the chance of channel interference. 

Third-party modem/routers

If you have your own modem/router and wish to change the Wi-Fi channel we recommend checking your user guide or manual for directions if you're not sure how to do this.

Pentanet supplied modem/routers

If you have a Pentanet supplied modem/router we have outlined the steps for you below.

• Managing all aspects of your AmpliFi device and network is simple with the AmpliFi app. Download here for Apple or Android.

  AmpliFi - how-to guide can be found on their website, here.

  1. Connect your device (e.g. computer or phone) to the Wi-Fi or use an Ethernet/cabled in computer
  2. Open a web browser and navigate to http://192.168.1.1. You'll be asked for a login, use the default username: admin and the default password: admin. (If the default login doesn’t work you may need to factory reset your device)
  3. Click Advanced Tab
  4. Click Wireless
  5. Click Wireless Setting
  6. Click 2.4GHz
     - Change the channel from Auto to Channel 7
     - Set Channel width from Auto to 20MHz
  7. Click 5GHz
     - Change the channel from Auto to Channel 36
     - Set Channel width from Auto to 40MHz
  8. Change the channel from Auto to Channel 36 (or as otherwise specified by a Pentanet customer service representative)
  9. Set Channel width from Auto to 40MHz
• 1. Connect your device (e.g. computer or phone) to the Wi-Fi or use an Ethernet/cabled in computer
  2. Open a web browser and navigate tohttp://192.168.1.1.You'll be asked for a login, use the default username:adminand the default password:admin. (If the default login doesn’t work you may need to factory reset your device). You may have also entered this manually in the past, in the case of the VX230v model.
  3. Click AdvancedTab
  4. Click Wireless
  5. Click Wireless Settings
  6. Click 2.4GHz
  7. Change the channel from Auto to Channel 7
  8. Set Channel width from Auto to 20MHz
  9. Click 5GHz
  10. Change the channel from Auto to Channel 36 (or as otherwise specified by a Pentanet customer service representative)
  11. Set Channel width from Auto to 40MHz
  12. Click Save

• how-to guide can be found on their website, here.

  Using the Mercku App:

  1. Open the Mercku App on your mobile device
  2. Select Settings> Select Wi-Fi Settings
  3. Under “2.4G channel”
  4. Change the channel from Auto to Channel 7
  5. Set Channel width from Auto to 20MHz
  6. Under "5G channel"
  7. Change the channel from Auto to Channel 36 (or as otherwise specified by a Pentanet customer service representative)
  8. Set Channel width from Auto to 40MHz
  9. Select Done

  Using the Mercku Portal:

  1. Visit http://mywifi.mercku.tech, and log in using your Router Admin Password
  2. Select Settings > Wi-Fi Settings
  3. Under “2.4G channel”
  4. Change the channel from Auto to Channel 7
  5. Set Channel width from Auto to 20MHz
  6. Under "5G channel"
  7. Change the channel from Auto to Channel 36 (or as otherwise specified by a Pentanet customer service representative)
  8. Set Channel width from Auto to 40MHz
  9. Click Save.