Where do I find my Wi-Fi details?

  • Updated

Pentanet supplied Pentanet Prism / Mercku M2 or legacy product Amplifi

These devices come pre-configured so you're ready to connect. We'll include a sticker in the box of your device that details your username and password.

  • This device comes pre-configured so you're ready to connect. We'll include a sticker in the box of your device that details your username and password.

  • Our TP-Link VR1600v device has been pre-configured so you’re ready to connect. The Wi-Fi network name (SSID) and password can be found printed on a sticker on the base of the unit. The unit has 2 Wi-Fi networks which broadcast on different frequencies - 2.4GHz and 5GHz - the password is the same for both. 5GHz can reach faster speeds but doesn’t penetrate walls well. 2.4GHz travels farther, but often won’t be as fast. We recommend using the 5GHz network when you’re nearby the unit, or the 2.4GHz if you’re in a different room or further away.

  • These devices have been pre-configured so you’re ready to connect. The Wi-Fi network name (SSID) and password can be found printed on a sticker on the base of the unit.

  • These devices will be manually configured with or without a Pentanet customer service representative's assistance. If you have forgotten your Wi-Fi password, you may need to reset your device.

  • Our TP-Link VR1600v device has been pre-configured so you’re ready to connect.

    The Wi-Fi network name (SSID) and password can be found printed on a sticker on the base of the unit.

    VR1600v_Wi-Fi.png

    The unit has 2 Wi-Fi networks which broadcast on different frequencies - 2.4GHz and 5GHz - the password is the same for both.

    5GHz can reach faster speeds but doesn’t penetrate walls well. 2.4GHz travels farther, but often won’t be as fast. We recommend using the 5GHz network when you’re nearby the unit, or the 2.4GHz if you’re in a different room or further away.

    Want to change the name of your Wi-Fi network or password? Check out this article.

  • Most devices will come with a sticker on the base of the unit, somewhere on the box, or a card with your default Wi-Fi details.

    If you’re unable to find it, you can log in to your device and reset the Wi-Fi network name and password. We have created this handy list of common router configuration guides which will show you how to do that.

    If you require technical support for a BYO device, there is a $20 fee applicable to cover our time to assist with hardware we haven’t supplied and configured ourselves.

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