Prism Edge Firmware Update 1.0.4 resolves disconnection issues that were reported by some users and offers increased stability over previous versions.
Most Prism Edge devices have been automatically upgraded to this version but in some cases, we may ask you to update the firmware of your Prism Edge device manually. To do this, please follow these simple steps. The process should take around 5 minutes or less.
1. Download the 1.0.4 software update and save this file to a convenient location on your computer.
If you don't know the password or are unable to remember it, you may need to factory reset the device. In this instance, you can refer to the base of the unit for the default password. If your unit does not have a password printed on the base, please factory reset and then access myprism.tech using an ethernet connection, and the default password will be shown on the first login.
3. Click "Firmware Upgrade" in the top menu, and then select 'Offline Upgrade'
4. Click the 'Upload' button, then browse for and select the 1.0.4 firmware update file you previously downloaded.
5. Once the file has been uploaded, select the checkbox next to your Prism Edge unit, and then finally click the 'Upgrade' button.
That's it! The router will reboot and your firmware has now been updated.