How to create a new support ticket

  • Updated


One of the best way's to contact Pentanet is by creating an online ticket through the Customer Portal.

When navigating the Support Centre select " + Create New Ticket

To get started, select a category from the list and then the Ticket Type from the available options.

I'm running into an issue using my service

  • My service is not working at all
  • Issue or query about the speed of my service
  • Something else

I want to make a change to my service or plan

  • Request a relocation for my service
  • Request a plan change for my service
  • Cancel my service

I have a question about an invoice, or charges on my account

  • Query a bill
  • Lodge a billing dispute
  • Request a payment extension
  • Request a payment plan
  • Report a payment
  • Something else

I want to provide feedback, lodge a complaint, or have a general query

  • Provide feedback
  • Lodge a complaint
  • General query

Each option will present a few more required details to assist our team with your request.

After your ticket has been created you will be able to view the created ticket in the "Your tickets" tab of the Support Centre.



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