Here’s how to set up your NF18ACV Modem/Router on the Pentanet network, let's go!

Before you begin

You'll need to know what technology type your Pentanet service uses as the steps vary between technology types. You'll also need to know your Pentanet PPPoE authentication username and password. 

You can find this information in the welcome email we sent you, your Customer Portal under the Services > Settings section, or just reach out to our friendly team who can assist if you're unsure.

Configuring your NF18ACV

1. Make sure your NF18ACV unit is plugged in, powered on and connected to either your NBN or Pentanet Fixed Wireless service. For NBN Fibre-to-the-Node service, connect your phone socket to the ‘DSL’ port. For all other services, connect the ethernet connection from your PoE adapter or NBN NTD to the blue ‘WAN’ port of the Netcomm.

2. While the router boots up, you’ll need connect your computer/laptop to the router. Use the Ethernet Cable (Yellow) to connect the #1 yellow socket on the rear of the router and your device’s ethernet port. You can alternatively connect to the device over wifi, using the details on the base of the unit.

3. On your connected computer, open a web browser, type 192.168.20.1 in the URL bar, and hit enter to get to the router configuration page. Log in with the username: admin and the password: admin.

   If these details don’t work, you may need to factory reset the router. To do this, push a pin into the small ‘reset’ hole on the rear of your router and holding it there for 10 seconds or until all lights on the front of the router flash).
   
   

4. Once logged in, click on Run Quick Start Wizard

5. Follow the setup and use the following where prompted;

   For NBN FTTN:

   • select VDSL
   • select PPPoE
   • enter your Pentanet PPPoE username and password.

   For Fixed Wireless and other NBN service types:

   • select Ethernet WAN
   • select PPPoE
   • enter your Pentanet PPPoE username and password.

    

6. Click next, and on the following wireless configuration page, Rename both the 2.4GHz and 5GHz to different names that are easily identifiable (remember, your neighbours and guests might see the network name, so keep it clean!)

   • Leave the security key types as they are.
   • Add passwords for each. (Make sure you write them down!)

7. Click next, and continue to click next until you reach timezone and set it to your current, then continue to the summary.

8. You should see that you are now connected to the internet and have set your Wi-Fi connections up. Click Finish.

Does your interface look to different to the one shown above? Please contact our support team, you may need to update your router's firmware.

Your router has two Wi-Fi networks which broadcast on different frequencies - 2.4GHz and 5GHz. 5GHz can reach faster speeds but doesn’t penetrate walls well. 2.4GHz travels farther, but often won’t be as fast. We recommend using the 5GHz network when you’re nearby the unit, or the 2.4GHz if you’re in a different room or further away.

Still stuck?

If you’ve followed the steps above and are still stuck, please reach out to support for assistance.