Can I change my selected plan?

  • Updated

We’re all about flexibility here, and we welcome you to change your plan when it suits you best!

 

I'm connected via Pentanet Fixed Wireless
If you’re connected to Fixed Wireless, you can change speeds and data limits with no penalty or charges – even if you’re in a contract!

I'm connected via NBN or OptiComm

If you’re connected to NBN or OptiComm a $20 plan-change fee will apply for processing the change request.

Your next monthly invoice will reflect any additional costs if applicable

 

How do I request a Plan Change?

You can request a plan change by lodging a ticket in your Customer Portal support centre, by live chat on our website or by calling our friendly team on (08) 9466 2670.

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