How do I know when my NBN service is active?

  • Updated

Once we've received a completion notice from NBNCo that your service has been connected we'll send a welcome email letting your know your service is ready with some handy info.

 

In some cases, you may be able to use the internet prior to us sending your welcome email, depending on your connection status:

 

I have an active connection with another NBN provider

When Pentanet receives your application our provisioning team will begin processing your order. Your internet connection will stop working with your old provider within 24-48 hours of Pentanet placing a transfer request with NBNCo. Please keep in mind we don't process orders during weekends or public holidays. 

Once this happens, this means that NBNCo has transferred the connection over to us. You can now plug in your Pentanet provided router or configure your own using the PPPoE details we sent in your welcome email.

 

NBN has been connected at this address before but is not in use at the moment

When Pentanet receives your application our provisioning team will begin processing your order. Your internet connection should be up and running within 24-48 hours of Pentanet placing a connection request with NBNCo. Please keep in mind we don't process orders during weekends or public holidays. 


Once we've received a completion notice from NBNCo that your service has been connected we'll send a welcome email letting you know your service is ready with some handy info.
You can now plug in your Pentanet provided router or configure your own using the PPPoE details we sent in your welcome email.

 

I've never had an NBN connection at this address

Typically premises that have never been connected to the NBNCo network before will require a field technician appointment to complete the connection. NBNCo will book the earliest available appointment slot between 8am - 12pm or 1pm - 5pm. Someone over the age of 18 will need to be present to grant the field technician access to the premises if required.

 

Once we've received a completion notice from NBNCo that your service has been installed and connected we'll send a welcome email letting you know your service is ready with some handy info. You can now plug in your Pentanet provided router or configure your own using the PPPoE details we sent in your welcome email.

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