If I buy a new modem/router from Pentanet when it will be ready for collection?

  • Updated

After receiving the confirmation of purchasing a new modem/router from us, our provisioning team will organise and pre-configure your new modem/router.

Once your modem/router is ready for collection we'll send you both an SMS and email advising your hardware is ready for collection along with the time, date and location for collection.

Please note: Modem/Router collection will not be possible if this confirmation has not been sent.

For a Fixed Wireless service, your chosen modem/router will be delivered and set up by our installers at the installation appointment.

 

Do I need to collect the modem/router right after receiving the email/SMS?

You don't need to collect your modem/router right away, but it may help speed up the connection process depending on your current internet status. To learn more, select the circumstance below that best suits your situation:

  • As there's an existing service at your address, we want to minimize your downtime during the service change over by lodging the transfer request after you have collected the hardware.

    The sooner you come to collect your modem/router after receiving our email/SMS confirming that the device is ready for collection, the sooner we will be able to proceed with the transfer of your current service to our network.

    If you have an active internet service with another provider at this address, switching providers may attract early termination fees or penalties by your existing provider. It's important that you check what fees apply before proceeding.

  • As there was an existing service at your address, we plan to reduce your downtime by lodging the service request after you have collected the hardware.

    The sooner you come to collect your modem/router after receiving our email/SMS confirming that it’s ready for collection, the sooner we will be able to proceed with the activation of your new service.

  • If the premise has never had an internet service before, this is most likely because the premise is either a re-development or a new development.


    In some cases, this might involve a New Development Application with NBN/OptiComm, and could attract a New Development Charge.


    You can learn more about New Development Charges, below:

    What is a new development charge and when is it charged for NBN?

    What is a new development charge and when is it charged for OptiComm?

     

    You might have to confirm the type of service available at your premise and in some cases, you may require a technician appointment to complete the installations before we proceed with your service.

    Your router can be collected any time before this appointment occurs after you've received a confirmation email/SMS from us that the device is ready for collection from our head office.


    - Note: Pentanet's head office is located at 45 St Georges Terrace PERTH 6000

 

See also:

When can I pick up my modem/router?

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