I forgot my username/password

  • Updated

I have forgotten my Customer Portal password

If you have forgotten your portal password you can request the password to be reset by entering the primary account holders email address that is linked to your portal account.

This will send a reset link to you and allow a new password to be chosen.

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I have forgotten my Customer Portal username

If you have forgotten your portal username, please get in touch with our team via the live chat on our website or by calling our friendly team on (08) 9466 2670

Before we can confirm your account username, we will need to confirm some identification details with you.

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