Removing VLAN tagging from your equipment

  • Updated

In some cases, we may need to change the way that your service is delivered to you over the NBN. These changes can sometimes require the removal of VLAN tagging from your equipment for your service to continue working.

To help you quickly easily remove VLAN tagging from your equipment, we’ve put together the following simple instructions for each device type, but note that we recommend reading through all of the steps for your device before beginning.

If you have a Netcomm NF18 router (new firmware):

👀 Just need a simple visual guide? Click here to view a video walkthough of these steps!

  1. Open a web browser from a computer or other device connected to your Netcomm router (either via Wi-Fi or Ethernet)
  2. Log in to your router by typing 192.168.20.1 into your address bar, then pressing enter
  3. At the router login prompt, enter the username admin and the password admin
  4. Click the ‘Internet’ item in the left-hand menu
  5. Click the description (eg. ETH WAN) in the list of current connections to edit the connection
  6. In the connection settings, edit the 802.1P value to -1, and set the VLAN TAG value to -1.

If you have a Netcomm NF18 or NF10 router (old firmware):

👀 Just need a simple visual guide? Click here to view a video walkthough of these steps!

  1. Open a web browser from a computer or other device connected to your Netcomm router (either via Wi-Fi or Ethernet)
  2. Log in to your router by typing 192.168.20.1 into your address bar, then pressing enter
  3. At the router login prompt, enter the username admin and the password admin
  4. Click the ‘Basic Setup’ item in the left-hand menu
  5. Select ‘Ethernet WAN’ if your NBN service is FTTC, FTTP or HFC. For FTTN (Fibre-to-the-Node), select VDSL, and click Next
  6. Select ‘PPPoE Over Ethernet’
  7. Select ‘No VLAN tag’
  8. Enter your previously-provided PPPoE username and password. You can find this in your customer portal, or in an email to you from Pentanet, but if you do not have this information get in touch with us and we’ll provide it.
  9. Click Finish. You should now be online.

If you have a TP-Link VR1600

  1. Open a web browser from a computer or other device connected to your TP-Link router (either via Wi-Fi or Ethernet)
  2. Log in to your router by typing 192.168.20.1 into your address bar, then pressing enter
  3. At the router login prompt, enter the username admin and the password admin
  4. Click the ‘Advanced’ on the top menu
  5. Click ‘Network’ on the left-hand menu
  6. Select 'EWAN’ if your NBN service is FTTC, FTTP or HFC
  7. Select ‘DSL’ if your NBN is FTTN (Fibre-to-the-Node), then click the Modify icon in the last column of the table
  8. Untick the box for ‘VLAN ID’
  9. Click ‘Save’.
  10. You should now be online.

If you have an Amplifi router:

  1. Open to the Amplifi app on your mobile phone
  2. Tap the Amplifi router to access its settings
  3. Tap the ‘Internet’ option under the Internet Settings menu
  4. Scroll down to ‘VLAN ID’ and tap the toggle control to the right-hand side to disable VLAN tagging
  5. Click ‘update’ to apply the new settings
  6. Your service should now be online.

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