My service has been restricted

  • Updated

Generally if a restriction is placed upon your account, it will be due to an overdue payment on your plan.

If your service has been restricted due to non-payment, the restriction will only be removed once we receive full payment for the overdue balance.

If you're unable to make payment, please contact us here.

If you have already made a payment, you can report the payment by submitting a ticket via the Customer Portal.

Note: Not all payment methods are instant - BPAY® can take up to 4 business days to be received, and bank transfer (ETF)s 1-2 business days. Alternatively, you can use the Customer Portal to make an immediate card payment to your account.

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