Late payment fees

  • Updated

If you've been charged a late payment fee, this means that one (or more) of your bills are past due with an overdue amount of $40 or more. 

Our Invoices are due 14 days after the issue date. Failure to make payment on time means a late payment fee may be applied to your next invoice. 

 

How do I avoid late payment fees? 

Late payment fees can be avoided by making sure your bill is paid on or before the due date. 

Are you tired of trying to remember the due date? Save time by switching to direct debit. You can enable your direct debit via the Customer Portal.

Not all payment methods are instant - BPAY® can take up to 4 business days to process and bank transfers 1-2 business days. If you're considering using either of these methods, please ensure payment is made a few days before the due date to allow time for the necessary processing time. 
Alternatively, you can use the Customer Portal to make an instant card payment to your account. 

 

Why are late payment fees charged?

Late payment fees are charged to contribute to the expenses incurred by Pentanet’s credit management team, some of which include the cost: 

  • Sending overdue notices by SMS, email, and letter
  • Providing verbal payment reminders by telephone
  • Maintaining our credit management systems
  • Pentanet being unable to utilise the late funds

While we reserve the right to charge interest on any overdue amount at the rate of 1.5% per month and/or a late payment fee of $15.00, at this stage, our late payment fees are just $7.50 per overdue invoice. 

 

I think I’ve been charged a late payment fee by mistake, what do I do?

If you think a late payment fee was charged to you in error, you can talk to our Accounts Receivable Team Monday to Friday, 8:30am to 5:30pm by website live chat, email to receivables@pentanet.com.au, or telephone (08) 9466 2670. We'll investigate and let you know if an error has been made.

 

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