Configuring a Netgear Nighthawk router to use on the Pentanet network is quick and easy, let's go!

Before you begin

You'll need to know what technology type your Pentanet service uses as the steps vary between technology type. You'll also need to know your Pentanet PPPoE authentication username and password. 

You can find all this information in your Customer Portal under the Services > Settings section, or just reach out to our friendly team who can assist if you're unsure.

Configuring your Netgear Nighthawk

1. Connect a PC or laptop to the Netgear router via an ethernet cable. (You can also connect to your router via Wi-Fi, but Ethernet is recommended to make the process easier.)
   
   

2. Open your web browser, and type http://routerlogin.net. Log in to the router using the default username admin and the default password admin. If you don’t know the password and can’t log in, you may need to factory reset the unit.
   
   

3. Select Internet. If the ‘Select Country’ menu appears, select Australia.
   
   

4. From the ‘Select Internet Service Provider’ menu, select ‘Other’.
   
   

5. From the Transfer Mode menu, select VDSL(PTM) if your connection type is an NBN FTTN/B service. For any other type of service, select ‘Ethernet WAN’.
   
   

6. Make sure that the ’Enable This Interface' check box is selected.
   
   

7. Scroll down to the 'Does your Internet connection require a login?’ section and select the ‘yes’ radio button. The page will adjust.
   
   

8. Enter your PPPoE Username and Password - this is your Pentanet authentication username and password, which you can find in your Pentanet welcome email. You can also find it in your customer portal if lost or forgotten.
   
   

9. If your welcome email advises that your service uses VLAN ID 100, tick ‘Enable VLAN’ and enter in the VLAN ID: 100. Otherwise, skip this step.
   
   
10. Leave all other settings as their defaults, and you’re done! Hit Apply and you should be online.

Still stuck?

If you’ve followed the steps above and are still stuck, please reach out to support for assistance. Alternatively, if you know your service is up and running (for example, if you’re upgrading an older router), please reach out to Netgear for help configuring your new router.

For a list of routers provided by and recommended by the Pentanet team, visit our online shop. Any device purchased from Pentanet can be pre-programmed, ready to plug in and use straight away.